If you’re experiencing problems with your Xbox One connecting to the internet through two different routers, there’s a quick and easy solution. First, make sure that your Xbox One is connected to the router that you want to use as your primary connection. If it’s not, connect it and then follow these steps:

  1. On the main menu of your Xbox One, select Settings.
  2. Select Network and Internet.
  3. Under “Internet Connection Type,” select Use Primary Network for Online Gaming and Streaming.
  4. Under “Advanced Options,” make sure that the box next to “Use secondary network for online gaming and streaming” is unchecked. That’s all there is to it! You should now be able to connect to the internet through your primary router without any problems. If you still experience problems, please contact customer support for further assistance." ..