Xbox One controllers are not meant to be connected to your account. If you lose or damage your controller, you can’t play the game with it. To unlink your Xbox One controller from your account, follow these steps:

  1. Log into Xbox Live and click on the three lines in the top left corner of the screen. This will take you to a page where you can find your account information.
  2. In the account information page, click on the link next to “Xbox One Controller.” This will take you to a page where you can find out how to remove your controller from your account.
  3. On the Remove Controller page, enter in the code that was given to you when you bought your controller. The code should be something like “YOUR_ACCOUNT_ID:XBOX_ONE_CONTROLLER” or something similar. The process should take a few minutes and once it’s done, your controller will no longer be able to be used with Xbox One games or services.