The Ottawa resident sold the Canon 90D camera in late February and sent it to the buyer, who bought it through the eBay market. When the camera arrived, that person changed his mind and did not want to. Tessier said he was involved in 112 transactions on eBay, both as a buyer and as a seller, and felt “safe” using the site. This transaction was a different story. The man in London, Ond., Who bought the camera, shared photos with Tessier showing that the camera was dirty and not the “virgin” state in which he had sent it. Ebay found that the buyer had a valid claim and issued a refund. Tessier said the company agreed to buy a prepaid return shipping label. It also showed the CBC a March balance on eBay where it was charged $ 21.20 Cdn for shipping labels. Alan Tessier holds the camera he bought after selling his Canon 90D on eBay. (Dan Taekema / CBC) But the label provided by the company was for the United States Postal Service, according to Tessier, which did not help send mail within Ontario. “Obviously because it did not work, they just raised their hands,” he said. Tessier says his camera never came back. It’s got $ 160 from eBay, but that was not at all close to the value of the camera. After three months of frustration, he approached the CBC. On June 6, after CBC contacted eBay about the situation, Tessier said he received an email from the company saying he was paid $ 985, the remaining amount owed. Ebay spoke with the seller and was able to “resolve the issue amicably,” a spokesman said in an email to CBC the same day. CLOCKS After months of controversy, eBay returns the money to the seller after the buyer leaves with the camera
After months of controversy, eBay returns the money to the seller after the buyer leaves with the camera
Alan Tessier sold his Canon 90D camera on eBay to a buyer in London, Ont., Who immediately complained about her condition and demanded a refund. EBay gave him one – but he never returned the camera, leaving Tessier out for more than $ 1,000.
“Seller attention”
Tessier said the process took frustrating months of calls and emails. Consumer Advocate Daniel Tsai says this is a warning story for anyone looking to sell through online platforms. “For me, it’s a seller situation, be careful,” said Chai, a Toronto-based business lawyer. “In this case, the seller is left to hold the bag.” An eBay spokesman said the company was taking complaints seriously and was investigating. People who buy and sell on the site are protected by “policies, transaction tracking and data systems,” according to the statement. After reviewing eBay policies, Tsai took a different view. “Conventionally, there is not much for the seller to do because eBay left it so ambiguous and did not provide them with any protection in the contract,” he said. Daniel Tsai is a consumer advocate who teaches business law in Toronto. (Greg Bruce / CBC) This leaves the seller with little recourse other than going through a “very time consuming, costly and stressful small court process”, while the buyer keeps his property and a refund, the lawyer said. If this happened to a salesman like Tessier, who had a “significant” amount of money, “it probably happens to other people,” Tsai added.
Beware of scams and “jerks”
Tessier said he kept trying to contact the buyer because, as he put it, “It’s $ 1,125. I mean, if it were a pair of shoes for $ 30, you would say live and learn.” All subsequent emails were returned as “non-deliverable”. Tessier, a business analyst at Commerce, suggests eBay use an easy-to-find link for return shipping labels. He also wants sellers to “read everything and make sure who is responsible for paying for what.” Tea echoed Tessier’s emotion. “EBay really needs to empower and protect these sellers as long as they protect buyers,” he said. “Sellers need to be much more careful and aware to protect themselves from potential scams or buyers who are just crazy.”
title: “Camera Sales Shemozzle Focuses On How Ebay Policies Affect Sellers " ShowToc: true date: “2022-11-09” author: “Elizabeth Henderson”
Alan Tessier has been buying and selling items on eBay for two decades, but has never had problems like the one he encountered with his most recent sale, which left him more than $ 1,000 poorer. The Ottawa resident sold the Canon 90D camera in late February and sent it to the buyer, who bought it through the eBay market. When the camera arrived, that person changed his mind and did not want to. The man in London, Ond., Who bought the camera, shared photos with Tessier showing that the camera was dirty and not the “virgin” state in which he had sent it. Ebay found that the buyer had a valid claim and issued a refund. Tessier said the company agreed to buy a prepaid return shipping label. It also showed the CBC a March balance on eBay where it was charged $ 21.20 Cdn for shipping labels. But the label provided by the company was for the United States Postal Service, according to Tessier, which did not help send mail within Ontario. “Obviously because it did not work, they just raised their hands,” he said. Alan Tessier holds the camera he bought after selling his Canon 90D on eBay. (Dan Taekema / CBC) Tessier says his camera never came back. It’s got $ 160 from eBay, but that was not at all close to the value of the camera. After three months of frustration, he approached the CBC. On June 6, after CBC contacted eBay about the situation, Tessier said he received an email from the company saying he was paid $ 985, the remaining amount owed. Ebay spoke with the seller and was able to “resolve the issue amicably,” a spokesman said in an email to CBC the same day. CLOCKS After months of controversy, eBay returns money to the seller after the buyer leaves with the camera:
After months of controversy, eBay returns the money to the seller after the buyer leaves with the camera
Alan Tessier sold his Canon 90D camera on eBay to a buyer in London, Ont., Who immediately complained about her condition and demanded a refund. EBay gave him one – but he never returned the camera, leaving Tessier out for more than $ 1,000.
“Seller attention”
Tessier said he was involved in 112 transactions on eBay, both as a buyer and as a seller, and felt “safe” using the site. This transaction was a different story, taking months of frustrating calls and emails. Consumer Advocate Daniel Tsai said this is a warning story for anyone who wants to sell through online platforms. “For me, it’s a seller situation, be careful,” said Chai, a Toronto-based business lawyer. “In this case, the seller is left to hold the bag.” An eBay spokesman said the company was taking complaints seriously and was investigating. People who buy and sell on the site are protected by “policies, transaction tracking and data systems,” according to the statement. After reviewing eBay policies, Tsai took a different view. “Conventionally, there is not much for the seller to do because eBay left it so ambiguous and did not provide them with any protection in the contract,” he said. Daniel Tsai is a consumer advocate who teaches business law in Toronto. (Greg Bruce / CBC) That leaves the seller with little recourse other than going through a “very time consuming, costly and stressful small court process” while the buyer keeps his property and a refund, the lawyer said. If this happened to a salesman like Tessier, who had a “significant” amount of money, “it probably happens to other people,” Tsai added.
Beware of scams and “jerks”
Tessier said he kept trying to contact the buyer because, as he put it, “It’s $ 1,125. I mean, if it were a pair of shoes for $ 30, you would say live and learn.” All subsequent emails were returned as “non-deliverable”. Tessier, a business analyst at Commerce, suggests eBay use an easy-to-find link for return shipping labels. He also wants sellers to “read everything and make sure who is responsible for paying for what.” Tea echoed Tessier’s emotion. “EBay really needs to empower and protect these sellers as long as they protect buyers,” he said. “Sellers need to be much more careful and aware to protect themselves from potential scams or buyers who are just crazy.”
